The past few weeks have brought tremendous change to our country as we all work together to prevent the spread of COVID-19. In these times of uncertainty, the expectations placed on each one of you are constantly changing and increasing in magnitude, which can be stressful and confusing.
Here at MVP Snow n’ Lawn, we understand the severity of the situation at hand and the effort our clients are putting into stopping the spread of this virus. As such, we want to make sure we are matching that commitment level and taking all necessary steps to do our part in reducing the impact of the novel coronavirus.
Landscaping services are not classified as essential, so our operations are closed. We are working very closely with our team members and assisting them during this crisis. Our physical office is closed as well, but we are operating remotely. Our phones are up and our office team is communicating daily. Our turnaround time on proposals has been delayed, so please be patient with us during this time of uncertainty. We created the following FAQ to help clarify exactly what working with MVP Snow n’ Lawn will look like in the coming weeks.
Please don’t hesitate to reach out if you still have unanswered questions.
Are you open?
Yes, our office staff is working remotely. We are still able to take calls, reply to emails, generate estimates, and assist current customers. Our field staff is currently not operating, but we will be ready to go as soon as we are legally able. Please check our current business hours (listed below), as they may have changed to accommodate social distancing principles.
What are your current business hours?
Monday – Friday 10:00AM – 4:00PM
Anytime before or after you can leave a message and we will follow up with you in 1-2 business days.
Call or email us at firstname.lastname@example.org for more information.
Are you able to do site visits even if we meet outside and maintain a social distance?
We are following and encouraging everyone to adhere to the “STAY AT HOME” policy enforced by the state of Ohio.
Will our landscaping services be delayed or pushed back because of this shutdown?
We are uncertain of how this will affect our operations, but have to assume there will be delays going into the landscaping season. We will work hard to minimize those delays and work diligently to meet all of our deadlines.
Will you continue to invoice us if we are under a current contract or going into a new 2020 landscaping contract?
We will continue to operate with business as usual, but understand this is an unusual time. If you have any questions or concerns regarding your contracts, please contact us and we can work through your concerns together.
Can I still send a check in the mail?
We are still getting our mail on a weekly basis at our office, however, we are making all payments available online as well as by phone. Taking care of these processes virtually is one way that our organization is actively fighting the spread of COVID-19 and helping keep our community safe.
Will this shutdown affect your ability to hire any temporary or H2B Program employees that you rely on for your operation?
We are fortunate enough that our team is local, US citizens. We will continue to keep job postings up and hire people who have been affected by this crisis. So NO, we are confident we can get the job done by maintaining our great team and working with people locally.
What actions will you be taking to keep and maintain safety after the “Stay at Home” order is lifted?
During this time of unprecedented change, we realize that you are working hard to protect yourself and your family. As an organization that cares deeply about the well-being of our customers, we will be implementing new policies and processes that conform to CDC guidelines in order to keep you and your loved ones safe. The following steps are some of the biggest changes we have made in response to COVID-19:
- We will continue to have person to person outdoor meetings maintaining a 6ft social distance from attendees.
- We will stay away from indoor board meetings and home visits until we are 100% confident the spread of this virus is no longer a threat..
- Perform routine cleaning and disinfecting of equipment and commonly used surfaces, as well as strengthening cleaning efforts of at-risk areas upon return.
- Communicate the importance of proper hand-washing techniques and personal hygiene habits to our employees
- Advise employees who feel ill or show symptoms of COVID-19 to stay home from work
What about your staff?
Just like our customers, our staff is of the utmost importance. During the “Stay at Home” order, we are communicating with them daily on how important it is to stay indoors. MVP is a closely knit company that has worked through many challenges together. We see this as another challenge on a much bigger scale that we will overcome and be much stronger when it is behind us.
Links we find helpful:
In this current season of uncertainty, we at MVP Snow n’ Lawn want to let you know that we still value our commitment to excellent service.
Please call us at (216) 472-1366 with any questions at all.
We will continue to update this page as more information about the virus becomes available and our policies continue to adapt to the situation.